Help Desk the Way it Was Meant To Be The past few weeks in help desk have seen a shift in attitude and structuring. After a conference with the Burlington Help Desk in Burlington, Massachusetts, Mr. Tobin decided to loosen the reins on our Northgate Help Desk and allow us to better do what we are supposed to do: help people. By moving away from a regimented schedule of assignments and due dates, we are better able to work on the projects that we have at hand. We don’t have to stop short in whatever we are doing to turn in an assignment, hence something like weekly reflections might include three weeks’ worth of material as opposed to two.
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AboutSemi-regular summary of progress. Archives
April 2016
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